Automated Card Retry

If you have auto-pay enabled for your clients - you can turn on automated card retry! This feature is limited to card processing (credit and debit cards), ACH will not auto-retry due to the nature of failed ACH transactions. Please note this is an invoice setting, it will retry for every invoice that is on auto-pay  with a failed card payment.

Our recommendation is to retry a payment method a maximum of 2 times, payment processing transaction fees will apply per attempt. Please note that different states have varying regulations regarding banking practices. The VISA payment network does have a policy prohibiting more than 15 attempts in 30 days, this could lead to cards being blocked or additional merchant fees. We recommend you advise an accounting professional with questions.

To Enable:

1. Go to Settings > Invoices
2. Under the Auto-Pay Settings, select "yes" on enable automatic retry
   1. You must have auto-pay on for these settings to appear.
3. Set the number of days after the failed payment and the total retry attempts.